Sales & Service
Video boosts sales and enhances customer service
It’s all about presence and empathy. Increase sales with video and provide customers with world class service.
Serve more customers without compromising quality, safety and customer satisfaction with video
Add value with an easy integratable video solution to your existing omni-channels
With Meedio’s solution as part of your omni-channel, customers can enjoy a consistent and seamless experience across different communication channels.
Certain customer inquiries or technical issues require visual support. By integrating video communication to your omni-channel, staff can visually guide customers or demonstrate product features and provide real-time visual assistance. Adding Meedio to your existing channels will allow customers to switch from voice calls, chat, or email to video calls without having to repeat information or start from scratch, enhancing convenience and continuity.
Give customers the genuine here and now experience
Personalize your customer interaction with Meedio’s Video Communication and build trust and empathy leading to a stronger customer relationship.
Certain customer inquiries or issues can be complex and difficult to explain through text messages, email or voice alone. Video communication allows customer service representatives to visually demonstrate solutions, walk customers through processes, or showcase product features, leading to quicker and more effective problem resolution. Additionally, it enables more efficient and streamlined customer service processes, reducing resolution times and optimizing resource utilization.
Keep track of the expected waiting time
Meedio's queuing management automates the process of managing customer queues. The system helps to prioritise and route waiting customers in a secure digital environment, ensuring efficient use of staff resources. Staff can focus on serving customers instead of manually managing queues, leading to increased productivity and an efficient and transparent customer experience.
The queue includes features such as real-time queue updates, estimated waiting times and notifications to help customers plan their time and avoid time being wasted.
Meedio’s queuing management integrates well into existing IT solutions, websites, mobile apps, or social media platforms. This flexibility allows customers to join the queue through their preferred channel, further enhancing convenience and accessibility.
Empower your organisation
with video
Video opens up for numerous of new ways of engagement.
Offer customers online sales advice where and when they want it.
Respond to customer inquiries quickly and efficiently.
Meedio’s customer service is available in Danish, German and English. We offer to integrate your new video solution, test it and provide you with all the necessary documentation.
Get complete control of GDPR and data security with the market’s most secure video solution.
Meedio complies with the strict EU data security rules
Let’s Meedio!
Enough talk. Want to see for yourself how Meedio works or do you want to become a Meedio partner?
