Meedio Helpdesk
My camera and microphone is not working, what is wrong?
Make sure that camera and microphone devices are not used by other video meetings applications.
In the bottom of the meeting you will the controls to manage camera and microphone.
Turn your camera on/off and/or choose another camera if you are using a webcam.
Turn your microphone on/off and/or choose another audio device.
If you experience issues with an external audio device you should visit your computer/mac sound settings and choose the external microphone for sound in- and output.
If this is not the cause of the challenges you may be experiencing, there are a few things you can do to get back on track.
Update your browser
Start by checking your browser version. See 'Requirements' for information about supported browsers.
You have accidentally blocked permissions
When you enter our website Meedio asks for permissions to access your camera and microphone. If you, accidentally, chose “Block” instead of “Allow” you are not able to use microphone and/or camera.
You can see if this might be the case if you look at the camera icon in the address bar.
If the camera icon are blocked you have to: Click the icon and press “Try Again”.
Check your system and browser settings (MacOs)
You might experience that due to system-level privacy controls your microphone and camera has been blocked. You are able to check if this is in your system preferences. To access you should:
Click on the apple logo in the top left -> select System Preferences
Click on Security & Privacy section
Click on Camera in the list of options and tick the box next to your browser to allow access.
Repeat the steps for Microphone.
Restart your browser and the issue should be solved.
Clear your cache and cookies
The issues could be related to permission cookies, blocked by another application.
If this is the case we recommend you to clear your cache and cookies for the entire browser and restart your computer. How to clear your cache and cookies varies depending on browser.
