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privacy policy

Read meedio's privacy policy. Updated June 16, 2021.

privacy policy

Our Privacy Policy was posted on January 1, 2021 and last updated on March 3, 2021. It governs the privacy terms of our website, located at meedio.me, our mobile application, and the tools we provide you (the "Website" or the "App" or the "Service").

Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms of Use accessible at meedio.me/terms-and-conditions/.

Please note, some users have entered into an "Enterprise" agreement with meedio. If there is any conflict between this Privacy Policy and the "Enterprise" agreement, the "Enterprise" agreement shall control.

data ethics

Data ethics is defined as responsible and sustainable use of data. It is the "right thing" to do in relation to people and society. Data processes should be designed as sustainable solutions – i.e. primarily for the benefit of people.

Data ethics is about fulfilling the principles and values on which human rights and personal data law are based. It is about honest and genuine transparency in data management. About actively developing privacy by design and privacy-promoting products and structures. Whether to process other people's personal information as one wants one's own – or one's children's – must be processed.

Data ethics go beyond compliance with personal data legislation: all data processes therefore respect at least the requirements set out in the EU General Data Protection Regulation (GDPR), the EU Charter of Fundamental Rights and the European Convention on Human Rights.

data ethics principles

People at the centre
Human interests always take precedence over institutional and commercial interests. Man is not a data process or a piece of software, but unique with human empathy, will, unpredictability, intuition and creativity, and man has a higher status than the machine. The person is at the center and has the primary benefit of the data processing.

We must therefore ask ourselves the following: 

  • Is our data processing organised on the basis that we borrow data from users? 
  • Do we ensure that the rights of the user are prioritised over commercial or institutional interests? 
  • Do we ensure that it is primarily the users who get value from their own data – not just the organization? 
  • Do we use privacy by design principles and can we describe them clearly and transparently?

Individual data control 

Man has individual data control and ability to act. The person's self-determination is prioritized in all data processes and the person takes an active part in the data recorded about them. It is the individual who has primary control over what their data is used for and in what contexts, as well as how their data is activated. 

We must therefore ask ourselves the following: 

  • Profiling 
    • Do we use profiling? And do we allow the user to influence and determine the values, rules and inputs that underlie the profiling? 
  •  Predictions
    • Do we use data to predict behavior at the individual level or only for patterns? 
    • Transparency Data processing and automated decisions must make sense for the individual. They must be transparent and explainable. The purpose and interests of data processing must be transparent to man in terms of understanding risks, as well as social, ethical and societal consequences. 

We must therefore ask ourselves the following: 

  • Data storage 
    • In which country is data stored? 
    • Where is the storage solution provider headquartered? 
    • Does the transmission of data pass through countries outside the EU? 
  • Artificial Intelligence 
    • Do we use machine learning/artificial intelligence? If so, can we explain our algorithm – the criteria and parameters? 
  • Behavorial design 
    • Do we use personal data to influence behavior? 
    • Do we ensure that it is transparent to users that their behaviour is affected? 
    • Do we ensure that the design does not create dependency and thus removes the person's self-determination and ability to act? 
  • Open source 
    • Do we operate with open source software so that others can use it and possibly work on it? 

Responsibility 

Responsibility is one of meedio's core values and involves the deliberate, objective and systematic use and protection of personal data. Responsibility and co-responsibility are part of all stages of data processing, and active efforts are being made to reduce risks to the individual and to contain social and ethical consequences. Sustainable personal data processing is embedded throughout the organization and ensures ethical responsibility in the short, medium and long term. meedio's responsibility also applies to subcontractors and business partners. 

We must therefore ask ourselves the following: 

  • Anonymity 
    • When do we anonymize personal data? 
    • Do we use end-to-end encryption of data? 
    • Do we minimize the use of metadata and do we explain how? 
  • Zero-knowledge 
  • Do we use zero-knowledge as a design and processing principal? 
  • Sales of data 
    • Do we sell data to third parties? 
    • Do we sell data as personally identifiable data? 
    • Do we sell data as patterns in aggregated form? 
    • If we sell data, do we ensure that data is fully anonymized and only describes patterns, not individuals? 
  • Data sharing 
    • Do we use third-party cookies? 
    • Does it include (social media)-cookies and SoMe logon? 
    • Do we use Google Analytics or similar tracking tools? 
    • Are our users fully aware that our cookie use means that we share data about it with third parties, and agree to it? 
  • Data enrichment 
    • Do we enrich data with external data, e.g. from social media or web scraping? 
    • Is this enrichment done at the request of or in cooperation with our users? 
  • Organizational anchoring 
    • Do we have a person or entity responsible for ethically handling data? 
    • How is the work with data ethics organizationally rooted? 
    • How do we ensure that our data ethics guidelines are adhered to? 
  • External control 
    • Can the data processing be audited by independent third parties? 
    • Do we require and control our subcontractors and partners' data ethics? 

Equality 

Democratic data processing is based on the fact that data systems help to preserve, reproduce and create the distribution of power in society. Data processing must pay particular attention to vulnerable people who, for example because of their economic, social and health conditions, are particularly vulnerable to profiling that can have a negative effect on their self-determination and control, or subject them to discrimination or stigma. Consideration for vulnerable people is also to work actively to reduce bias in the development of self-learning algorithms. 

We must therefore ask ourselves the following: 

Public platforms 

  • Do we have dialogue with our users on a public platform? 
  • Do we have guidelines for using the platform? 
  • Do we moderate the platform in order to remove sensitive personal data? 
  • If we provide services for children etc, do we ensure parental consent? 

Recycling 

  • Is data used to develop or train an algorithm? 
  • Do we ensure that the use of data does not lead to discrimination? 
  • Do we ensure that the use of data does not lead to the exhibition of vulnerabilities in individuals? 

Artificial Intelligence 

  • Do we ensure that the use of artificial intelligence/machine learning benefits the individual and does not cause physical, psychological, social or economic harm to the individual? 

These principles are continuously incorporated into all relevant policies, procedures and processes, as well as a fundamental part of the culture of meedio. 
 

your privacy

Thank you for creating a meedio account. We only use the data, that you provide us with, to run our services. We don’t collect any data, that we don’t need, and we will never sell your data.

meedio ApS is a Danish company situated on Europaplads 2, 7, DK-8000 Aarhus C, Denmark. This is our Privacy Policy for our services, including our mobile application, our website at www.meedio.me, our manager, and our backend infrastructure.

By accessing and/or using our Services you consent to us collecting, processing, storing and sharing information about you in the manners set out in this Privacy Policy. If you have any concerns about providing the information to us or having it used in any manner permitted in this Privacy Policy you should not use our Services.

Our Website follows all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information.

You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.

definitions

  • Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a video meeting).
  • Cookies: Cookies are small pieces of data stored on a User's device.
  • Data Controller: Data Controller means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
  • Data Processor (or Service Provider): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject: Data Subject is any living individual who is the subject of Personal Data.
  • User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

types of data collected

We collect different types of information for various purposes to provide and improve our Service to you.

While using our Service or creating an account, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Phone number, Email address, Name, IP-Address, Cookies and Usage Data.

We may ask you to give us access to your address book on your mobile phone, so that you can access to your contacts when using our Services. We do not store contact information on our servers.

We may ask permission to make calls and use the microphone on your devices, and we may access your phones native call log for the purpose of providing you with the option of calling recent incoming or outgoing phone numbers, or redialing missed calls.

We may keep a meeting log, including but not limited to, details of the calling and receiving party, and the start time. Our meeting log is collected and maintained for billing purposes and for the purposes of delivering our Services to our users, but also for internal operations, including troubleshooting problems, and protecting against error, fraud or other illegal activity when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address) for example for the purpose of establishing connection for video meetings, browser type and version for determining if the browser is supported by our Services etc., and the pages of our Service that you visit.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: session cookies (we use these cookies to operate our Service) and preference cookies (we use these cookies to remember your preferences and various settings).

use of data

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

retention of data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

transfer of data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

disclosure of data

If we are involved in a merger, acquisition, asset sale or corporate restructure your Personal Data may be transferred. We will provide notice before your Personal Data is transferred if it becomes subject to a different Privacy Policy.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

security of data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

legal basis for processing personal data under general data protection regulation (GDPR)

If you are from the European Economic Area (EEA), TermsFeed legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

meedio may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law

your data protection rights under general data protection regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. meedio aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where TermsFeed relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

"do not sell my personal information" notice for California consumers under California Consumer Privacy Act (CCPA)

Under the CCPA, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us.

service providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are Stripe. Their Privacy Policy can be viewed here.

children's privacy

By downloading and/or using our Services you acknowledge you are of legal age. Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.

If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

contact us

If you have any questions about this Privacy Policy, please contact us on we@meedio.me.
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